John Arthur

Customer Service in 2025: Channels, Techniques, and Tools for Exceptional Support and Retention

What is customer service? Customer service is the assistance and support a company offers before, during, or after a customer buys or uses its goods or services. It’s not just answering queries or fixing problems; it’s about ensuring the customer experiences the process smoothly and satisfactorily, with a little something extra to make them feel…

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LogicalDOC

LogicalDOC: Your Business’s Secret Weapon Against Document Chaos

Ever felt that sinking feeling? You know the one. You’re scrambling before a big client meeting, absolutely positive you saved that critical contract revision… only to find three vaguely named versions buried in different folders, none of them the final draft. Sound familiar? You’re not alone. Studies suggest knowledge workers waste nearly 20% of their time just looking for information. That’s…

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